Terms of Service
Please read these terms carefully before using our services.
Last updated: January 2024
Agreement to Terms
By accessing and using the Buddy Engineerz website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
Contents
Definitions
"Company" (referred to as "we", "us", or "our")
Refers to Buddy Engineerz, the operator of this website and ecommerce platform.
"User", "Customer", "You"
Refers to any individual who accesses or uses our website and services.
"Service"
Refers to the website, mobile applications, and all related services provided by Buddy Engineerz.
"Products"
Refers to all merchandise, apparel, accessories, and items available for purchase through our platform.
Account Terms
Account Creation
- You must provide accurate, complete, and current information
- You must be at least 18 years old to create an account
- You are responsible for maintaining the security of your account
- One person or legal entity may not maintain more than one account
Account Responsibilities
Keep your login credentials secure and confidential
Notify us immediately of any unauthorized use of your account
Update your information to keep it accurate and current
Comply with all applicable laws and these Terms of Service
Products & Services
Product Information
We strive to provide accurate product descriptions, images, and pricing. However:
- Colors may vary due to monitor settings and lighting
- Product specifications are subject to change without notice
- We reserve the right to correct errors in product information
- Availability is subject to inventory and may change without notice
Pricing
- • All prices are listed in Indian Rupees (INR)
- • Prices are subject to change without prior notice
- • The price charged will be the price displayed at the time of order
- • Additional taxes and shipping charges may apply
Order Acceptance
We reserve the right to refuse or cancel any order for any reason, including but not limited to: product availability, errors in product or pricing information, or suspected fraudulent activity.
Payment Terms
Accepted Payment Methods
Credit/Debit Cards
Visa, MasterCard, American Express, RuPay
Digital Wallets
Paytm, PhonePe, Google Pay, PayPal
Net Banking
All major Indian banks supported
UPI
Unified Payments Interface
Payment Processing
- Payment is required at the time of order placement
- We use secure third-party payment processors (Razorpay)
- Your payment information is encrypted and securely processed
- We do not store your complete payment card details
Payment Failures
Orders with failed payments will be automatically cancelled. Please ensure sufficient funds and correct payment details.
Shipping & Delivery
Shipping Locations
We currently ship to:
- All locations within India
- International shipping to select countries (additional charges apply)
Delivery Timeframes
Standard Shipping
5-7 business days
₹99 (Free over ₹999)
Express Shipping
2-3 business days
₹199 (Free over ₹1999)
International
7-14 business days
₹599+ (varies by location)
Delivery Terms
- Delivery times are estimates and not guaranteed
- You must provide accurate shipping information
- Someone must be available to receive the package
- Risk of loss transfers to you upon delivery
- We are not responsible for delays due to customs or weather
Returns & Refunds
Return Policy
30-Day Return Window
You may return most items within 30 days of delivery for a full refund or exchange.
Eligible for Return:
- • Items in original condition with tags
- • Unworn and unwashed items
- • Items in original packaging
- • Defective or damaged items
Not Eligible for Return:
- • Items without tags or packaging
- • Worn, washed, or damaged items
- • Customized or personalized items
- • Sale items (unless defective)
Refund Process
- Refunds are processed within 3-5 business days after we receive your return
- Refunds are issued to the original payment method
- Shipping charges are non-refundable (except for defective items)
- You are responsible for return shipping costs unless the item is defective
Prohibited Uses
You may not use our service:
Intellectual Property Rights
Our Intellectual Property
The service and its original content, features, and functionality are and will remain the exclusive property of Buddy Engineerz and its licensors. The service is protected by copyright, trademark, and other laws.
- Website design, layout, and graphics
- Product designs and artwork
- Buddy Engineerz name, logo, and branding
- All written content and product descriptions
Your Use Rights
We grant you a limited, non-exclusive, non-transferable license to access and use our service for personal, non-commercial purposes. You may not reproduce, distribute, modify, or create derivative works without our written permission.
Limitation of Liability
Important Legal Notice
Please read this section carefully as it limits our liability to you.
In no event shall Buddy Engineerz, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the service.
Our total liability to you for all claims arising out of or relating to the use of or any inability to use any portion of the service or otherwise under these terms, whether in contract, tort, or otherwise, is limited to the greater of: (a) the amount you have paid to us in the 12 months prior to the event giving rise to the liability, or (b) $100.
Governing Law
These Terms shall be interpreted and governed by the laws of India, without regard to its conflict of law provisions.
Any disputes arising from these terms or your use of the service shall be subject to the exclusive jurisdiction of the courts located in [Your City], India.
Dispute Resolution
We encourage you to contact us first to resolve any disputes. We're committed to working with our customers to resolve issues fairly and quickly.
Contact Information
If you have any questions about these Terms of Service, please contact us:
Customer Support
Email: support@buddyengineerz.com
Phone: +91-XXX-XXX-XXXX
Hours: Mon-Fri 9:00 AM - 6:00 PM IST
Legal Department
Email: legal@buddyengineerz.com
For legal matters and terms inquiries
Response time: Within 5 business days
Terms Updates
We reserve the right to update these terms at any time. We will notify users of any material changes via email or website notice. Your continued use of the service after such modifications constitutes acceptance of the updated terms.